Build multichannel communication experiences
Azure Communication Services brings rich communication APIs for adding voice, video, chat, text messaging/SMS, email, and more to all your applications, across devices and platforms. Plus, build custom app experiences connected to Microsoft Teams.
Explore pricing options
Apply filters to customize pricing options to your needs.
Prices are estimates only and are not intended as actual price quotes. Actual pricing may vary depending on the type of agreement entered with Microsoft, date of purchase, and the currency exchange rate. Prices are calculated based on US dollars and converted using London closing spot rates that are captured in the two business days prior to the last business day of the previous month end. If the two business days prior to the end of the month fall on a bank holiday in major markets, the rate setting day is generally the day immediately preceding the two business days. This rate applies to all transactions during the upcoming month. Sign in to the Azure pricing calculator to see pricing based on your current program/offer with Microsoft. Contact an Azure sales specialist for more information on pricing or to request a price quote. See frequently asked questions about Azure pricing.
US government entities are eligible to purchase Azure Government services from a licensing solution provider with no upfront financial commitment, or directly through a pay-as-you-go online subscription.
Important—The price in R$ is merely a reference; this is an international transaction and the final price is subject to exchange rates and the inclusion of IOF taxes. An eNF will not be issued.
US government entities are eligible to purchase Azure Government services from a licensing solution provider with no upfront financial commitment, or directly through a pay-as-you-go online subscription.
Important—The price in R$ is merely a reference; this is an international transaction and the final price is subject to exchange rates and the inclusion of IOF taxes. An eNF will not be issued.
Azure Communication Services pricing examples
Pricing is shown in USD, assuming the East US 2 region selection.
Example 1: Voice and Video Calling with Interoperability into Microsoft Teams
Participants in meeting using Azure Communication Services: 1
Participants in meeting using Teams: 1 (free)
Average duration of meetings: 45 minutes
Total Voice and Video Calling Monthly cost: 1,000 calls * 1 participant * 45 minutes * $- = $- per month
Example 2: Order Confirmation and Shipping Emails
Average email size: 0.2 MB
Total Email cost: (1,000,000 emails * $-) + (1,000,000 emails * 0.2 MB * $-) = $- + $- = $- per month
| Category | Service | Price |
|---|---|---|
| Phone Numbers | Geographic Numbers Leasing | Prices vary by country. Learn more |
| Toll Free Numbers Leasing | Prices vary by country. Learn more | |
| Number Lookup | Line Type: $-/request | |
| Calling | Voice Calling - PSTN* | Learn more |
| Voice and Video Calling – Over IP | $-/User minute | |
| Call Recording |
Mixed Audio Recording: $-/minute
Mixed Audio and Video Recording: $-/minute Unmixed Audio Recording: $-/minute/participant |
|
| Closed Captions | $-/minute | |
| SIP Direct Routing |
Inbound: $-/minute
Outbound: $-/minute |
|
| Audio Streaming |
Mixed Audio Streaming: $-/minute
Unmixed Audio Streaming: $-/stream/minute Unmixed Audio Insights Streaming*: $-/participant/minute |
|
| Routing | Job Router |
0-100 jobs per month: free
101+ jobs: $- per job routed |
| Category | Service | Price |
|---|---|---|
| Phone Numbers | Toll Free Numbers Leasing | Prices vary by country. Learn more |
| Short Codes Leasing | Prices vary by type, Random or Vanity. Learn more | |
| 10DLC/Local Leasing | Prices vary. Learn more | |
| Number Lookup | Line Type: $-/request | |
| Messaging | Chat | $-/Message sent |
| SMS |
Toll-Free*: Learn more
Short Code*: Learn more Alphanumeric Sender ID: Learn more 10DLC*: Learn more (Preview) Mobile*: Learn more (Preview) |
|
|
$-/Email sent
$-/MB transferred |
||
| Advanced Messaging |
$-/User message
Whatsapp - Channel Fee: Learn more |
|
| Routing | Job Router |
0-100 jobs per month: free
101+ jobs: $- per job routed |
*Requires leasing of phone number.
Azure Communication Services + Microsoft Teams Pricing
Azure Communication Services can be used to build custom applications and experiences that enable interaction with Microsoft Teams users over voice, video, chat, and screen sharing. Voice and Video Calling (VoIP) and chat usage is billed to your Azure resource only when using Azure APIs and SDKs, which means usage for Teams app users interacting with Azure Communication Services applications is free.* Learn more.
*VoIP and chat usage for Microsoft Teams endpoints are included with M365 licenses.
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